Return Policy

 If authorized, instructions will be given on how and where to return item(s). You may use the packaging of your choice to ship the items back, as well as the carrier of your choice to handle the shipment.  We do not cover the cost of shipping on returns.  You have 5 days from the date the item was delivered to you to start the return process, and 5 days from the date the return was authorized to have the items postmarked for return to us.  If it is outside of this 5 day window, the return authorization will be voided and the package will be returned to you at your expense.  If The Return Request was rejected, it was for one of the following reasons:

 

1) Item was returned in a condition that would not allow it to be resold.  This could be for many reasons including the item appears to have been washed or worn, the tags are missing, the item is damaged, the item has a foul odor such as smoke or perfume, etc.

 

2) Item was personalized

 

3) Item was a Clearance item.

 

4) Item was returned after the 5 day expiration date of the authorization

 

Upon the item being returned, inspected and deemed condition allows it to be resold or validated for the authorized reason for the return, a Store Credit will be issued to your account. Please note, the return shipping cost will only be credited to your Store Credit if the mistake was by T'Z TEEZ. T'Z TEEZ advises you to keep any receipts and/or tracking information for the packages that you ship back to the authorized address for tzteez.com as we are not responsible for packages that are lost by carriers.